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Legal
Last updated: [Date this was last reviewed — update whenever the pages change]
We cut in small numbers, so we'd rather you love what you bought. If a piece isn't right, here's how to send it back.
You have 14 days from delivery to start a return. After that, we can't accept it, our runs are small enough that a returned piece re-enters a nearly sold-out size.
Unworn, unwashed, with tags attached, in the packaging it arrived in. We inspect every return before refunding, and we'll send it back to you rather than refund it if it doesn't meet this.
Made-to-order pieces, marked as such on the product page, are cut specifically for you and can't be returned unless the piece arrives faulty. Everything else in the current release can be.
Write to contact.sanegroup@gmail.com with your order number and which piece you're returning. We'll reply with instructions and a return address within two working days.
Once we've received and inspected the piece, we refund the original payment method. It usually shows up within 5 to 10 business days, depending on your bank or card provider. Original shipping charges, where they applied, aren't refunded.
We don't process direct exchanges. Return the piece for a refund and place a new order for the size or piece you want, that way you're not waiting on us to receive the old one before the new one ships.
If something arrives damaged or isn't what you ordered, tell us within 14 days with a photo, and we'll sort a replacement or refund at no cost to you. This applies to made-to-order pieces too.
We ship worldwide, and returns from anywhere are welcome under the same terms above. Write in first so we can confirm the address and any customs paperwork for your country.
This policy covers pieces, not tickets. Ticket sales are handled under our Terms of Service.